Shipping Policy

Who We Are
Cullinan Store (“we,” “us,” or “our”) operates the website https://cullinanstore.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within United Kingdom.
Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
Cut-off Time: Orders placed before 22:00 (BST/GMT+01:00), United Kingdom local time (London) will be processed the same day; orders placed after that time will be processed on the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 1-3 business days after processing, depending on the destination.

Shipping Process

Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: info@cullinanstore.com
Phone: +44 9324 562 13
Address: 135A Lower Richmond Rd, Putney SW15 1EZ
Hours: Monday to Friday between 9:00 am to 5:00 pm.